Partial Outage on Cognitive Calls

Resolved·Degraded performance

Affected components

Feb 28, 2024, 07:33 PM

07:59 PM

Studio

API

Webchat

Updates

Write-up published

Resolved

This incident has been resolved.

Wed, Feb 28, 2024, 07:59 PM

Identified

We are continuing to work on a fix for this issue.

Wed, Feb 28, 2024, 07:59 PM

Identified

We have identified the issue and are working on deploying the fix.

Wed, Feb 28, 2024, 07:38 PM(20 minutes earlier)

Investigating

The team is aware of some issues with cognitive calls including knowledge base queries. We are currently working on a fix.

Wed, Feb 28, 2024, 07:33 PM